Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us where we got it wrong? This page explains how to reach the Top Online Casino Singapore team and what we can (and can't) help with.
How to Reach Top Online Casino Singapore
The quickest way to contact us is by email at [email protected]. We read every message and try to reply within two business days, though it can take a little longer during busy periods. When you write in, it helps to include:
- The name of the casino or page your message relates to
- A short description of the issue, question or suggestion
- Screenshots, if you're flagging something like an incorrect bonus term or a broken link
We're a small editorial team, so we can't promise instant replies, but every email gets read by a person, not a bot.
What We Can Help With
We're happy to hear from readers on topics such as:
- Corrections to bonus terms, wagering requirements or payment details mentioned in our reviews of operators like BK8, Gembet, DashKing88, CoinPoker Casino, 12Play or others on the site
- Suggestions for how we can make our comparisons of non-GamStop and international casino sites more useful to Singapore readers
- General feedback on our rating methodology or the way we present welcome offers, game catalogs and withdrawal information
- Questions about how the site works, how we're funded, or who's behind it — see our About Us page for background on our editorial process
- Reports of outdated information, such as a promotion that's changed or a license status that's no longer accurate
What We Can't Help With
Because Top Online Casino Singapore is an independent comparison site and not an operator, there are some things that fall outside what we can do:
- We can't process deposits, withdrawals, account verification or KYC checks — those are handled entirely by the casino you've signed up with. Contact that operator's own support team directly for account-specific issues.
- We can't resolve disputes over a bonus, a bet, or a withdrawal delay at a specific casino. Each licensed operator has its own support channel and, where applicable, a dispute or complaints process through its regulator.
- We don't offer financial or legal advice on gambling activity in Singapore. If you have questions about the legal status of online gambling, our Terms and Conditions page sets out how we present that information, though it isn't a substitute for independent legal advice.
If You're Struggling With Your Gambling
If gambling has stopped feeling like entertainment — if you're chasing losses, spending more than you planned, or finding it hard to stop — please don't wait to reach out for support. We've put together a dedicated Responsible Gambling page with tools, self-exclusion options and links to organizations that can help. This contact form isn't a substitute for that kind of support, but we're glad to point you toward it if you're not sure where to start.
Online casino play on this site is intended for adults aged 21 and over. If you're contacting us on behalf of someone younger, or you're concerned about underage access to gambling sites, let us know and we'll take it seriously.
Working With Us
Occasionally we hear from casino operators, affiliate managers or industry contacts about partnerships or data corrections. If that's you, please use the same email address and mark your message clearly so it reaches the right person. We're transparent that some links on this site are commercial, and any relationship of that kind never influences how an operator is rated or ranked — our review criteria are applied the same way regardless of who advertises with us.
Before You Write In
A lot of common questions are already answered elsewhere on the site. If you're trying to compare current welcome offers, game selections or payout speeds across operators, our reviews and comparison tables are usually the fastest place to look. Save the direct email for corrections, feedback, or anything specific to your experience that isn't covered in the existing pages.